How to Respond to Positive and Negative Reviews
Do you take time out of your schedule to respond to online reviews? Do online reviews matter? How should you tackle...
Insights
Why Customer Satisfaction Surveys are Important
Let’s put it like it is – customer satisfaction is a complicated metric to measure. And that’s primarily because it is...
Net Promoter Score vs. Customer Satisfaction Survey
Did you know that even a single complaint can have long-term damage on your brand? Well, for that one customer who...
Grow Your Business With FeedFocal. The Starter How To Guide!
Feedback is essential for success. That’s where FeedFocal can help! When it comes to growing your business, always remember to keep...