What are Chatbots Used For? (14 Important Uses)
We’ve all heard of chatbots, but what are they really used for? In this comprehensive guide, we’ll break down everything you...
Insights
Voice of Customer Survey Questions (With Examples)
With the increase in customer expectations and the need for organizations to differentiate themselves, the use of customer...
25 Best Diversity and Inclusion Survey Questions For Work
The business world is rapidly changing. Companies are realizing the importance of diversity and inclusion in the workplace...
How Chatbots Improve Customer Experience? (15 Ways)
You may have already interacted with chatbots without even realizing it. Chances are, you’ve used one if you’ve ever chatted with...
10 Customer Service Trends You Need To Know (2022)
As a business owner, knowing the latest customer service trends is important to ensure you have the best chance of staying...
How to Follow Up on Your NPS Survey? (Plus Example Questions)
It’s no secret that customer feedback is essential to the success of any business. In order to improve customer...
Claimed vs Actual Customer Behavior: What’s the difference?
It’s a well-known fact that customers are not always truthful when it comes to what they want or need. In fact,...
Collecting Customer Data: What To Get & How To Use It?
Data is the lifeblood of businesses today. The more data you have, the better decisions you can make about what products...
How Has Technology Improved Customer Service Experience?
When it comes to customer service, we often think about how technology has improved the experience for both...