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Guides

What is Customer Feedback? The Complete Guide
August 15, 2022GuidesFeedback

What is Customer Feedback? The Complete Guide (2022)

Customer feedback is one of the most important aspects of a business. It helps businesses understand what they...

What is a chatbot?
August 2, 2022GuidesData

What Are Chatbots & Why Are They Important? (Complete Guide)

It seems like every day there’s a new chatbot on the market. But what are chatbots, and why are they so...

What Is a Data Management Platform (DMP)?
July 23, 2022GuidesData

What Is a Data Management Platform (DMP)? The Complete Guide

A data management platform (DMP) is a software solution that enables companies to collect, organize and act on customer...

What is Customer Experience Management (CXM)?
July 8, 2022GuidesCX

What is Customer Experience Management (CXM)? Complete Guide

Customer experience management (CXM) has become a top priority in the business world. But what is CXM, and why is it...

How To Create A Survey Report? Complete Guide (2022)
June 11, 2022GuidesSurveys

How To Create A Survey Report? Complete Guide (2022)

A survey report is a specialized form of research report, which contains information about a particular topic. In this case, that...

What Are Employee Pulse Surveys? The Complete Guide
June 7, 2022GuidesSurveys, eNPS

What Are Employee Pulse Surveys? The Complete Guide

Employee pulse surveys are a great way for employers to measure their workforce’s overall satisfaction and engagement by...

Employee Net Promoter Score (eNPS): The Complete Guide
June 3, 2022GuideseNPS

Employee Net Promoter Score (eNPS): The Complete Guide

What is an employee net promoter score (eNPS)? How does it work? And how can you use it to measure and...

How To Increase Survey Response Rates: Complete Guide
May 28, 2022GuidesSurveys

How To Increase Survey Response Rates: Complete Guide

Are you looking for ways to increase feedback response rates for your surveys? That’s exactly what we’ll cover. We’ll show you...

What is Customer Effort Score (CES) & How to Measure It?
May 23, 2022Guides

What is Customer Effort Score (CES)? The Complete Guide

If you’re looking for a way to measure customer satisfaction, look no further than the Customer Effort Score (CES). CES is...

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